Frequently Asked Questions
Everything You Need to Know About Storage in Dubai
Whether you’re decluttering your apartment, managing a busy business, or storing valuable collections, you probably have a few questions before getting started. This page brings together everything our customers most often ask — from how storage works in Dubai to what’s included in our moving, packing, and insurance options.
Door-to-door pickup & delivery · Save AED 300 monthly · No added fees · Customised plans for your needs · Dedicated account manager · Free cancellation
General
General FAQs
What types of storage do you offer in Dubai?
We provide personal storage, business storage, self storage units, and customized storage solutions across Dubai.
Whether you’re storing home furniture, office archives, vehicles, or artwork, we have a space that fits your needs.
How does the door-to-door storage service work?
We pick up your belongings from your home or office, transport them to our facility, and return them whenever you need.
Learn more on our How It Works page.
What areas of Dubai do you cover?
We serve all major areas — including Dubai Marina, JLT, Business Bay, Mirdif, Jebel Ali, Dubai South, and Expo City.
Check our Service Areas for full coverage.
Can I visit my storage unit in person?
Yes! Our self storage customers can visit anytime during facility hours.
For door-to-door clients, simply schedule a delivery through your Customer Portal.
How do I book or reserve storage?
You can get a quote in minutes using our Quick Quote form or WhatsApp chat.
Your account manager will confirm the details and manage the rest.
How soon can I move my items in?
Same-day pickup is available in most Dubai neighbourhoods.
See our Moving & Packing Services for full details.
What size of storage unit do I need?
Use our Interactive Size Guide or read our blog on How Much Storage Space Do You Really Need in Dubai?.
What if I’m not sure what I need?
That’s what we’re here for. Our experts can help you estimate your space, cost, and best storage type — often within minutes.
How do I pay or manage my plan?
You can pay securely online via Stripe, or set up recurring billing.
Where are you located?
Our facilities are in Dubai Industrial City (C13 & T10) and Jebel Ali Industrial Area (Warehouse 193), serving all major areas from Dubai Marina to Business Bay and Mirdif.
Personal
Personal Storage FAQs
When life in Dubai moves fast, personal storage keeps you in control.
Families renovating homes, students leaving for the summer, and travelers between leases — all need safe, flexible space for their belongings. Our personal storage services make the transition simple, supported by door-to-door pickup and a dedicated account manager to keep things running smoothly.
Who uses personal storage in Dubai?
Expats, families, students, and frequent travelers rely on personal storage to free up space during moves or transitions.
What can I store in a personal storage unit?
Almost anything — furniture, electronics, luggage, or seasonal décor. Climate-controlled options protect sensitive items.
How does the pickup and delivery service work?
We collect your items from your doorstep, pack and transport them securely, and return them whenever you need.
How much does personal storage cost?
Small units start at AED 200/month, with flexible upgrades and transparent pricing.
Business
Business FAQs
For companies in Dubai, efficiency and flexibility are everything.
Whether you’re running an e-commerce brand, managing corporate archives, or relocating your office, business storage gives you space to grow without costly overheads. With secure units, document protection, and complete logistics support, we make business storage as straightforward as running a spreadsheet.
What type of businesses use storage in Dubai?
Startups, offices, retailers, and e-commerce brands — anyone managing inventory, documents, or overflow stock.
Do you offer storage for confidential documents?
Yes — we provide archived, locked, and monitored storage, with digitization and destruction options.
Can you handle office removals or warehouse transitions?
Absolutely — our moving and packing team handles furniture, workstations, and files end-to-end.
What insurance options are available for business clients?
Basic insurance covers damage or theft, with add-ons for high-value equipment and long-term storage.
Self
Self Storage FAQs
For those who prefer control, self-storage gives total independence.
Keep your own key, access your unit anytime, and store everything from sports gear to furniture. Ideal for customers who want flexibility and privacy, our facilities offer round-the-clock monitoring, spacious loading areas, and personal locks for total peace of mind.
What is self storage?
Your private unit with a personal lock and coded entry. Access it independently at your convenience.
When can I access my storage?
Access is available 7 days a week, with 24/7 entry for premium plans.
Do I need to bring my own lock?
You can use your own or purchase a high-grade security lock from us onsite.
What sizes are available?
Lockers, medium spaces, or large warehouse-style units — tailored to your needs.
Custom
Custom Storage FAQs
Some belongings deserve more than standard storage — they deserve precision.
From luxury art and vehicles to sensitive business equipment, our customized storage solutions in Dubai provide advanced facilities with temperature control, discreet access, and insurance tiers for every level of value.
What can I store under customized storage?
Art, antiques, vehicles, archives, instruments, or bespoke inventory — anything that needs controlled conditions.
How are sensitive or luxury items protected?
We use climate control, private bays, and specialized handling protocols, with insurance options for full value coverage.
Can you handle transportation for delicate items?
Yes, our white-glove team manages pickup, packing, and placement with professional handlers.
Do you offer long-term or project-based storage options?
Yes, from short-term gallery rotations to multi-year archiving — all with flexible plans and transparent pricing.
Pricing
Pricing & Plans FAQs
How much does storage cost in Dubai?
Prices start from AED 200/month for small spaces and AED 500/month for medium storage.
View our Pricing & Packages page for a full breakdown.
Are there any hidden fees or deposits?
No. All costs are clearly shown in your monthly invoice. We don’t charge deposits or surprise fees.
Do you offer discounts for long-term storage?
Yes — we offer long-term discounts and business packages.
Can I change or cancel my plan anytime?
Absolutely. Our flexible storage contracts let you upgrade, downgrade, or cancel with notice.
Is pickup or delivery included in the price?
Yes, pickup and delivery within Dubai are included in our standard plans.
Security
Security & Insurance FAQs
How secure are your facilities?
All our storage facilities are monitored 24/7 with CCTV, access control, and digital alarms.
We also use climate-controlled rooms and fire suppression systems for complete safety.
What kind of insurance is included?
Every plan includes basic storage insurance that covers fire, theft, and accidental damage.
Can I buy additional insurance coverage?
Yes — we offer premium insurance for valuables like art, electronics, and vehicles.
How do you handle sensitive or valuable items?
We use sealed crates, tracking labels, and climate control to protect delicate items.
Are the storage areas climate controlled?
Yes — all facilities are temperature and humidity regulated.
Support
Process & Support FAQs
How does the pickup and delivery process work?
We’ll schedule pickup, pack your items safely, and transport them securely.
Do you provide packing supplies and help?
Yes — our Packing Materials & Supplies section has everything you need, or our team can do it for you.
Can you help me move between locations?
Yes, our Moving & Packing Services cover local and inter-emirate relocations.
Who can I contact if I have questions about my account?
Your dedicated Account Manager is available via WhatsApp or email for all inquiries.
How do I pay my bill?
Use our Pay My Bill page — powered by Stripe and secure WordPress forms.