Terms and Conditions

Parties to this Agreement

This Storage Agreement (“this Agreement”) is made between:

(1) [SNS Self Storage Services / legal entity name] a company licensed under the laws of the United Arab Emirates under Trade Licence No. [licence number], whose registered address is [registered facility address, Emirate] (“the Company”, “Space N Store”, “we”, “us” or “our”); and

(2) the individual, partnership, company or other entity named and identified on the signature page / unit booking form attached to this Agreement (“the Customer”, “the Occupant”, “you” or “your”).

This Agreement governs your use of a self-storage space within the storage facility operated by the Company (“the Facility”) for the purpose of storing your goods (“the Goods”). It takes effect on the start date set out on the signature page (the “Start Date”) and becomes binding only once it has been signed by you and accepted by the Company. By signing the signature page, paying the fees, or moving Goods into the unit, you confirm that you have read, understood and agree to be bound by these terms.

1. Definitions

1. “Unit” / “Space” means the specific storage unit or space allocated to you, identified by unit number and size on the signature page.
2. “Storage Fee” means the monthly fee payable for use of the Unit, as set out on the signature page or current price list.
3. “Storage Period” means the period beginning on the Start Date and continuing a rolling monthly basis until terminated in accordance with this Agreement.
4. “Due Date” means the same day of each calendar month as the Start Date (the monthly anniversary), on which the Storage Fee for the following month becomes payable in advance.
5. “VAT” means Value Added Tax charged at the prevailing rate under UAE law (currently 5%).
6. References to “writing” include email and any messaging channel the Company designates for notices.

2. The Storage Space and Storage Period

1. The Company grants you a licence to use the Unit for the storage of Goods for the Storage Period. This Agreement is a licence to occupy storage space only. It is not a lease or tenancy and creates no interest in land or property in your favour.
2. The Storage Period begins on the Start Date. The minimum storage term is [one (1) month]. Storage is provided and charged in whole monthly blocks. The Company does not pro-rate or refund fees for partial months, early move-out, or periods during which you choose not to use the Unit.
3. Unless terminated in accordance with Section 14, this Agreement renews automatically for successive monthly periods on each monthly anniversary of the Start Date, regardless of any indicative end date, until you or the Company give the required written notice to end it.
4. The Company may, acting reasonably and on reasonable notice, relocate your Goods to another unit of equivalent size within the Facility where this is necessary for the operation, safety, maintenance or reorganisation of the Facility. Any such relocation will be at the Company’s cost and will not change the other terms of this Agreement.

3. Use of the Unit

1. You may use the Unit for the storage of lawful Goods only. The Unit must not be used as an office, workshop, residence, or for any business activity carried on from within the Unit, and must not be used for human or animal habitation.
2. You must not alter, modify, drill, paint, attach fixtures to, or damage the Unit or any part of the Facility without the Company’s prior written consent. You must keep the Unit clean and use it in a way that does not cause nuisance, obstruction, odour, pest infestation or annoyance to the Company, other occupants, or neighbouring premises.
3. No bailment. You retain ownership of and full responsibility for the Goods at all times. The Company does not take custody of, inspect, weigh, value, or take possession of the Goods, and has no knowledge of what the Unit contains. No bailment, deposit for safekeeping, or warehousing relationship is created by this Agreement. All Goods are stored entirely at your own risk.
4. You confirm that the Goods are your own property, or that you are fully authorised by the owner to store them and to enter into this Agreement in respect of them.

4. Prohibited Goods

You must not store, and you confirm the Unit does not and will not contain, any of the following:

• Food, perishable goods, or anything liable to decay, rot or attract pests;
• Living things — plants, animals, birds, fish or insects;
• Flammable, combustible or explosive materials, including petrol, diesel, gas cylinders, paint, solvents, fireworks and lighter fuel;
• Chemicals, toxic, radioactive, corrosive, noxious or hazardous substances, and asbestos;
• Firearms, ammunition, weapons, or military equipment;
• Illegal drugs, narcotics, or any controlled substance;
• Contraband, stolen goods, counterfeit items, or anything whose possession breaches UAE law;
• Cash, securities, bullion, jewellery, precious metals or stones, and bearer instruments;
• Items of special, irreplaceable or sentimental value, antiques, fine art, collectibles and heirlooms (which you agree should be insured separately and stored elsewhere);
• Any item that is environmentally hazardous or whose storage or disposal is restricted under UAE federal law, Dubai Municipality regulations, or Civil Defence requirements; and
• Anything that is malodorous, or that may damage the Goods of others, the Unit or the Facility.

1. You are solely responsible for ensuring that everything you store is lawful and permitted. If prohibited Goods are found, the Company may refuse access, require immediate removal, report the matter to the relevant authorities (including Dubai Police and Dubai Municipality), and terminate this Agreement immediately. You will be liable for all costs of lawful removal, decontamination or disposal of any prohibited Goods, and you indemnify the Company against any loss, damage, fine or penalty arising from their storage.

5. Access and Security

1. You secure the Unit with your own padlock. You keep the only key or combination; the Company does not hold a duplicate or master key. You are responsible for locking the Unit each time you leave. If the Unit is found unlocked, this may be treated as a breach of this Agreement and the Company may secure it on your behalf and at your cost.
2. Where your Goods are stored in an open or unlocked space rather than a lockable Unit, you must obtain access by notifying us in advance by email. We will then arrange access for you on that basis.
3. You may access the Unit during the Facility’s standard operating hours, currently: 8.30AM-6.30PM. These hours may change, and access outside them is by prior arrangement only. Access may be limited or suspended during emergencies, maintenance, or for security reasons.
4. Only you and the additional persons you authorise in writing on the signature page may access the Unit. You are responsible for the conduct of anyone you bring to the Facility and must keep the Company’s access codes confidential.
5. The Company may suspend your access to the Unit (“lock-out”) while any fee or other amount due under this Agreement remains unpaid, until the account is brought up to date.

6. Fees, Payment and VAT

1. The Storage Fee, security deposit, any insurance premium, applicable VAT, and the payment frequency are set out on the signature page or current price list. All amounts are exclusive of VAT unless stated otherwise; VAT is charged in addition at the prevailing rate.
2. A refundable security deposit equal to [one (1) month’s Storage Fee] is payable on or before the Start Date, together with the first month’s Storage Fee. The deposit is held against unpaid fees, damage, cleaning, disposal costs and penalties, and is returned (less any such deductions) after you vacate and the Unit is inspected.
3. Each subsequent month’s Storage Fee is payable in advance on the Due Date. Payment may be made by the methods the Company accepts, including cash, card, bank transfer, or recurring/auto-pay card authorisation, as recorded on the signature page.
4. It is your responsibility to pay on time whether or not you receive an invoice or reminder. If any amount remains unpaid after the Due Date, the Company may charge a late fee of AED 100 per Unit per month, plus bank charges and, where applicable, a returned-payment fee of AED 100 for any dishonoured cheque or declined card. The Company may apply payments received to the oldest amounts outstanding first.
5. Prepaid amounts and insurance premiums are non-refundable. Any promotional or discounted rate is conditional on you completing the agreed minimum term; if you end the Agreement early, the difference between the standard rate and the discounted rate for the period actually used becomes payable.

7. Changes to Fees and Terms

1. The Company may change the Storage Fee, charges, and these terms. The Company will give you at least 30 days’ written notice of any increase to the Storage Fee or any material change to these terms. The revised fee or terms take effect from the next Due Date after the notice period.
2. If you do not accept a change, your remedy is to end this Agreement by giving notice under Section 14 before the change takes effect. Continuing to use the Unit after a change takes effect means you accept it.

8. Default, Lien and Sale of Goods

You are in default if you fail to pay any amount when due, breach any term of this Agreement, store prohibited Goods, or abandon the Unit. If you are in default, the Company may, in addition to its other rights:

• Refuse you access to the Unit and the Facility, and lock the Unit;
• Charge late fees and interest on overdue amounts at the rate stated on the signature page or otherwise permitted by law; and
• Exercise a lien over the Goods — that is, retain and ultimately sell or dispose of the Goods — to recover all amounts you owe.

1. Where the Storage Fee remains unpaid for 30 days after the Due Date, the Company may give you written notice (by email, SMS/messaging, or in writing to your last known address) requiring payment of all outstanding amounts within a further 14 days, failing which the Company may treat the Goods as forfeited and proceed to sell or dispose of them.
2. On expiry of that further notice period without full payment, ownership of the Goods passes to the Company for the limited purpose of sale or disposal. The Company may sell the Goods by private or public sale, or dispose of them, and apply the proceeds first to the costs of removal, storage, sale and disposal, then to the amounts you owe. Any surplus will be returned to you on request; any shortfall remains payable by you, and the Company may take further legal action to recover it.
3. The Company is not obliged to obtain the best price on a sale and is not liable for the manner of sale or disposal, provided it acts in good faith. The Company is not required to disclose details of any action taken under this Section.

9. Insurance

1. The Goods are stored entirely at your own risk. You are responsible for insuring the Goods for their full replacement value against all normal risks (including fire, water, theft, storm and accidental damage) for the whole time they remain at the Facility, and for keeping that cover in force.
2. Where the Company offers to arrange insurance for the Goods on your behalf any such cover is subject to the terms, conditions, limits and exclusions of the relevant policy. You are solely responsible for declaring the true and full value of the Goods. Any under-declaration, misstatement or concealment is at your risk and may invalidate a claim. The Company gives no advice on whether the cover is adequate for your Goods.
3. You must notify the Company promptly, and in any event within a reasonable time, of any loss, damage or event that may give rise to a claim, and provide all information and assistance reasonably required to process it.

10. Limitation of Liability and Indemnity

1. Because the Company does not take custody of the Goods and no bailment is created, the Company is not liable for any loss of or damage to the Goods, however caused, including theft, burglary, mysterious disappearance, fire, water, leakage, damp, pests, rodents, building defects, power failure, or acts of third parties.
2. Nothing in this Agreement limits or excludes the Company’s liability for death or personal injury caused by its proven negligence or wilful default, or any other liability that cannot lawfully be excluded under UAE law.
3. Subject to the paragraph above, the Company is not liable for any indirect, consequential or economic loss, including loss of profit, loss of business, business interruption, or loss of opportunity, in any circumstances. The Company’s total liability under or in connection with this Agreement, to the extent it cannot lawfully be excluded, will not exceed the amount it actually recovers under any applicable insurance in respect of the relevant Goods.
4. You indemnify the Company, its employees and agents against all claims, demands, losses, damages, costs, fines, penalties and expenses (including legal costs) arising from your use of the Unit or Facility, your breach of this Agreement, the nature or condition of the Goods, or the act or omission of anyone you bring to the Facility.

11. Your Responsibilities

1. You must pack and stack the Goods safely so as not to damage the Unit, the Facility or the Goods of others, and must not exceed any stated weight or height limits.
2. You must inspect the Unit periodically and report to the Company without delay any defect, damage, leak, pest or infestation. You are responsible for the cost of repairing any damage to the Unit, partition walls, doors, lighting, flooring, or any part of the Facility caused by you, your Goods, or anyone you bring to the Facility.
3. You must comply with the Facility rules and regulations and with all reasonable instructions of the Company and its staff, and with all applicable UAE laws and regulations.

12. The Company’s Right to Access the Unit

1. The Company and its authorised staff may enter the Unit after giving you 3 days’ prior written notice for inspection, maintenance, valuation, or to comply with the law.
2. In an emergency, or where required by a governmental, regulatory or law-enforcement authority, the Company may enter the Unit without notice and take any action reasonably necessary to protect the Facility, persons, or property, to comply with the law, or to enforce its rights — including, where necessary, removing your padlock. The Company will inform you afterwards where it is practical and lawful to do so.

13. Communications and Data Protection

1. You consent to the Company contacting you about your account and this Agreement by email, telephone, SMS and messaging applications, using the details on the signature page. You may opt out of marketing communications at any time, but the Company may still contact you about your account, payments and legal notices.
2. The Company collects and processes your personal data to provide the storage service, manage your account, comply with the law and protect its interests, in accordance with applicable UAE data protection law and the Company’s privacy policy. The Company will not sell your personal data.

14. Termination and Move-Out

1. Either you or the Company may end this Agreement by giving the other at least 30 days’ written notice. To give notice, you must email office@spacenstore.com or complete the Company’s notice-to-vacate form. Notice runs from the date the Company receives it.
2. The Company may terminate immediately, without notice, if you store prohibited Goods, breach a material term, or your default under Section 8 is not remedied.
3. On or before the end of the Storage Period you must remove all Goods, remove your padlock, and leave the Unit empty, clean and in good condition. If the Company ends the Agreement, you have 7 days from the end of the notice period to clear the Unit before the Company may act under Section 8.
4. The security deposit will be returned after move-out and inspection, less any deductions for unpaid amounts, damage, cleaning or disposal. No refund is given for any unused part of a paid month.

15. Abandoned Goods

1. Any Goods left in the Unit or at the Facility after this Agreement ends will be treated as abandoned. The Company may sell, donate, destroy or otherwise dispose of abandoned Goods at its discretion and apply any proceeds against amounts you owe. You release the Company from all claims and liability in respect of abandoned Goods.

16. Change of Contact Details

1. You must tell the Company in writing of any change to your name, address, telephone number or email within 10 days. Notices sent to the most recent details you have given (including to an email address you no longer monitor) are treated as validly given. It is your responsibility to keep your details current and to check your inbox, including spam/junk folders.

17. Events Beyond Control (Force Majeure)

1. Neither party is liable for any delay or failure to perform this Agreement caused by events beyond its reasonable control, including acts of God, fire, flood, storm, earthquake, pandemic or public-health emergency, war, terrorism, riot, civil disturbance, strike, power or utility failure, or action by any government or authority (including the seizure or confiscation of Goods).

18. Third Parties

1. This Agreement is between you and the Company only. No other person has any right to enforce any of its terms. The Company may assign or transfer its rights and obligations under this Agreement, including on a sale or transfer of the Facility, and will be released from its obligations on such transfer to the incoming operator.

19. Entire Agreement

1. This Agreement, together with the signature page, price list and any rules and regulations referred to in it, is the entire agreement between you and the Company about the storage of the Goods. It replaces any prior discussions, representations or promises, whether spoken or written. No verbal statement by any member of staff forms part of this Agreement. Any change to this Agreement must be in writing and signed or formally confirmed by the Company.
2. If any provision of this Agreement is found to be invalid or unenforceable, the rest of the Agreement remains in full force. The Company’s failure to enforce a term on any occasion does not waive its right to enforce it later.

20. Governing Law and Jurisdiction

1. This Agreement is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. You and the Company submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, in respect of any dispute arising out of or in connection with it.

21. Customer Acknowledgement

1. By booking or using any service provided by Space & Store, you confirm that you have read, understood and accepted these Terms & Conditions in full. If you have any questions regarding these Terms, we encourage you to contact us before making a booking.